Privacy Policy

Effective Date: 1/1/2024

Deluxe Cleaners NC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information about you when you visit our website (https://deluxecleanersnc.com, referred to as "the Website") or interact with us, including through SMS marketing. By accessing or using the Website or participating in our SMS marketing program, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Your name, email address, phone number, billing and shipping addresses, and other identifying information that you provide voluntarily when you interact with us.

Payment Information: If you make a purchase, we collect payment details necessary to process the transaction.

Usage Data: Information about your interactions with the Website, including IP address, browser type, operating system, pages viewed, and referring URLs.

SMS Data: Information such as your phone number and details about your interactions with our SMS messages (e.g., message delivery and response rates).

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our services.

To process transactions and send order confirmations.

To communicate with you, including sending service-related emails or SMS messages.

To send promotional offers and updates via SMS, with your consent.

To analyze Website usage and improve functionality.

To comply with legal obligations and protect our legal rights.

3. SMS Marketing Rules

By providing your phone number, you consent to receive SMS marketing messages from Deluxe Cleaners NC. The following terms apply:

Opt-In Consent: You will only receive SMS messages if you have explicitly opted in by providing your phone number and agreeing to receive text communications.

Message Frequency: Message frequency may vary. You will receive promotional offers, updates, and reminders related to our services.

Opt-Out Option: You may opt-out of receiving SMS messages at any time by replying with the word "STOP" to any message you receive. Additional instructions may also be provided in the messages.

Message and Data Rates: Standard message and data rates may apply. Please check with your mobile service provider for details.

Third-Party Services: We may use third-party SMS marketing platforms to manage and deliver our SMS campaigns. Your information will only be used for the purposes of managing our SMS communications.

4. Sharing of Information

We may share your information in the following circumstances:

Service Providers: With third-party vendors and service providers who perform functions on our behalf, such as payment processing, data analysis, and SMS delivery.

Legal Requirements: If required by law or if we believe disclosure is necessary to protect our rights, comply with a judicial proceeding, or respond to a government request.

Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee its absolute security.

6. Your Choices

Access and Update: You may contact us to access, update, or correct your personal information.

Opt-Out: You can opt-out of receiving promotional emails or SMS messages by following the instructions provided in those communications.

Cookies: You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent.

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete it.

8. Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the privacy practices of such websites. We encourage you to read the privacy policies of those third parties.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with the updated effective date. Your continued use of the Website after any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Deluxe Cleaners NC